Frequently Asked Questions

Our FAQs have quick answers to the most common questions.

Contact our Support Team

General

  • What is VividMath?
    VividMath is an online maths platform that offers thousands of step-by-step video lessons taught by a real teacher and interactive practice exercises with instant video feedback.
  • Do you offer packages for teachers and schools?
    Yes, we offer special custom discounted packages for teachers and schools. Check out our Schools page to find out more.

Pricing & Payment

  • How does the free trial work?
    When you sign up to any of our membership plans you get a 7-day no-risk free trial. You can cancel your membership anytime before the 7-day trial ends to avoid being charged.
  • How do I cancel my membership?
    You can choose to cancel your membership at anytime. Easily cancel online at anytime in just two clicks.
  • How does the 30-day money back guarantee work?
    If for any reason you’re unhappy with your experience, you have a full 30 days to get reimbursed on any VividMath membership you choose. Just get in touch with our support team.
  • Is my payment secure?
    Yes. All payments are safeguarded with SSL technology, the most secure encryption technology currently available for electronic transactions.